Privacy Policy

1. Introduction

CiteScore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation platform.

By using CiteScore, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile details when you create an account
• Brand Information: Brand names, descriptions, target audiences, keywords, and other business information you input
• Content Data: Text, prompts, and other content you create or generate using our Service
• Payment Information: Billing details processed through our secure payment providers (we do not store full payment card numbers)
• Communications: Messages, feedback, and support requests you send us

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, actions taken, time spent on the Service
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP addresses, access times, referring URLs
• Cookies: Session cookies and persistent cookies to enhance your experience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Generate AI-optimized content based on your inputs
• Analyze usage patterns to enhance user experience
• Send you service-related communications and updates
• Respond to your comments, questions, and support requests
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI Processing and Third-Party Services

To provide our AI-powered content generation features, we use third-party AI services including:

• OpenAI (GPT models for text generation)
• Google AI (Gemini models for text and image generation)

When you use our Service, certain information (such as your prompts and brand information) is sent to these AI providers to generate content. We recommend reviewing the privacy policies of these providers:

• OpenAI Privacy Policy
• Google Privacy Policy

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is encrypted in transit using TLS/SSL
• Sensitive data is encrypted at rest
• Access to personal data is restricted to authorized personnel
• Regular security assessments and updates are performed
• Data is stored on secure cloud infrastructure (Supabase/AWS)

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who assist in providing the Service (hosting, payment processing, analytics)
• AI Providers: With AI service providers to generate content (as described in Section 4)
• Legal Requirements: When required by law or to respond to legal process
• Protection: To protect the rights, property, and safety of CiteScore, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Opt-Out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@citescore.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our Service
• Improve our Service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses approved by relevant authorities.

11. Children's Privacy

CiteScore is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information as defined under the CCPA.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectification, and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing personal information includes consent, contract performance, legitimate interests, and legal obligations.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: